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Your Financial Protection
We are holders of ATOL 6481 which provide for your protection in the event of our insolvency. For further information, visit the ATOL website at www.atol.org.uk


The Brochure
We take every reasonable step to ensure the accuracy of our brochure and we are confident that all the information is correct at the time of going to print. However, during the validity of the brochure, certain facilities or services may change and clients will be advised of these prior to departure, whenever possible. Should such an event occur during your holiday, however, our local representatives at the resorts will do their best to rectify the situation.

Special Requests
We pride ourselves on offering our clients a personalized service and will make every effort to meet any of your special dietary or room requests. If these are particularly important factors in the choice of your holiday, it is essential they are put in writing at the time of booking. In the unlikely event that there is non-compliance, please note that we do not hold any legal liability to you whatsoever.

Accommodation
Accommodation in all hotels, whatever the grading, is based on the standard room category, unless otherwise stated.
The bed configuration remains at the discretion of the hotel and whilst special requests, such as that for either double or twin beds, will be forwarded to the hotel, they cannot be fully guaranteed. Small and friendly accommodation may often be better in our opinion than a large international hotel. Price is a general indication of standard though we have in most cases negotiated very good rates. We aim to provide the best accommodation for each resort in which we specialise. It is important not to base your expectations on experiences of another country or destination.

Check In / Check Out Times
Generally rooms and cabins will be available for occupation between noon and 3pm and should be vacated before noon irrespective of your arrival and departure time, unless we have stated otherwise. Sometimes it is possible to arrange late check-out subject to availability and extra cost.


Credit Cards
It is standard practice for hotels and car rental firms to take a credit card imprint on check-in or delivery of a car as a guarantee for incidental expenses. If you do not possess a credit card, a cash deposit may be required, which will be refunded at check-out or drop off of the vehicle, less any incidental charges.

Views
A room may be described as sea view, park view and so forth. Such rooms may be partly blocked by trees or buildings and it should be noted that a view cannot be guaranteed as completely unobstructed. The view may be obtained from the accommodation or its balcony, patio, terrace or garden.

Air- Conditioning
Air-conditioning may be offered in hotels and operation may be at the discretion of the hotel management so may be limited to certain times of the year.

Villas
Gas, electricity, water & heating are included within the cost of your holiday. Bedroom and bathroom linen is included though some accommodation does not supply pool/beach towels. Linen is normally changed twice weekly.

Flights
Any information in this brochure is provisional and subject to change. Confirmation at time of booking is made in good faith but details should be determined from your airline tickets. Since the brochure is printed far in advance of the holiday departure, and often a holiday is booked far in advance, it may be necessary to change the airline or the aircraft type or the timings for reasons beyond our control. This will be passed on to you in advance when known. Such changes will not entitle you to cancel or change to another holiday without paying our normal cancellation charge (see Booking Conditions).


Delays
If you experience a flight delay it is unlikely that the hotel will make a refund for any unused accommodation and the airline concerned will not normally accept any financial responsibility for lost time during your holiday. Elixir cannot be held responsible for any delay that occurs during your holiday, but it may be possible for you to claim from your holiday insurance when you return to the UK.

Name Changes
Please note that once your flight has been booked it is not usually possible to change it without incurring a charge. If you have booked a scheduled flight or not flying on one of our advertised charter flights, you will be charged up to the full value of the original ticket. The name shown on your ticket should exactly match your name as it appears on your passport, so please make sure all names are given correctly at the time of making your booking.

Holiday Documentation
All clients are responsible for ensuring that they have a valid passport and must obtain visas where applicable.

Passport & Visa Requirements
British citizens are required to be in possession of a ten-year passport with six months validity beyond the due return date; children are now required to have their own passports. British passport holders are required to purchase an extra visa upon arrival in Turkey. The charge is £10 sterling per person (children and infants must pay this too) payable in sterling.

Vaccinations
There are no compulsory inoculations required to enter Turkey, but you should check with your GP for up to the minute information.


Photographs
Photographs used in this brochure are used to give an overall impression of the accommodation or resort areas rather than to be specific. For example, an item of furniture that appears in the photograph may have been removed from the accommodation; several villas of the same type may be available but sizes and individual furnishings may vary from those shown.

Unused service
No refund will be given for services pre-booked but not utilised. Should you fail to use or make any changes to any part of your itinerary without notifying us, your onward arrangements will be automatically cancelled and we will not be liable for any lossess or expenses you incur.

Overseas Representatives
A company representative will meet you when you have cleared customs in Turkey and direct you to the transportation provided for onward travel to your resort. Our local representatives will visit you regularly and will be on hand to provide advice and assistance if required. Our representatives are based in Istanbul, Cappadocia and Kusadasi, and are supported by our Head Office in Kas.

Transfers
The price of your holiday includes all transfers in Turkey, including two and multi-centre holidays. Transfer times as follows:
DALAMAN to Gocek 15mins; Dalyan 25mins; Fethiye/Hillside Beach Club 1hr; Kas 1hr 45mins; Bordubet 1hour 45 mins; D-Hotel Maris 1hr.45mins. ISTANBUL to City Center 30mins. KAYSERI to Cappadocia 55mins. ANTALYA to Belek 30 mins; City Centre 15 mins. Kas 2.5hrs. Dalaman to Bodrum 3 hours. Bodrum to city center 45 minutes. All transfer times shown are approximate and dependent on local conditions, such as traffic, weather etc.

Children and Infants
Infants under the age of two on the date of return travel are carried free of charge on our charter flights providing they are not occupying a seat. On scheduled flights there is a charge of £45 per infant. Infants must be included on a booking as they require a flight ticket, but they do not qualify for any baggage allowance.

Rates for children
Discounts for children are based on their ages. When you book, we ask for dates of birth and accept them in good faith. However, if any discrepancies become apparent once you arrive at the hotel, then the hotel reserves the right to charge the full rack rate for the child, payable direct to the hotel. We regret we cannot accept any liability in these circumstances.

Your Holiday Price Includes
- Return flights between the UK and overseas airport
- 20 Kilos baggage allowance per person (excluding infants)*
- All airport taxes and security charges
- In flights meals, appropriate to the time of day*(For scheduled flights & our contracted Monarch Gatwick - Dalaman flight on saturdays.)
- Transfer between the overseas airport and resort accommodation, including water taxis where appropriate and between resorts on multi-centre holidays
- A welcome hamper on self catering holidays (first resort only)

*For scheduled & our contracted charter flights only, otherwise 15 kgs per person and no meals


Office hours
Our London office is normally open seven days a week throughout January, February and March and during other busy booking periods. Monday to Friday 9.30 a.m. 6.00 p.m. Saturday & Sunday 10.00 a.m. 5.00 p.m.

How to pay
Credit cards: a 2.5% charge is applied to all credit card transactions for administrative reasons. We accept Amex, Visa and Mastercard. Debit cards: are accepted without charge or discount.

Booking Form
We do not require a Booking Form to be completed. Once initial payment has been received we will forward a Booking Confirmation by post. We would ask you to check this very carefully as it will carry the full details for your holidays and travel documentation.


Mini cruise & Private Yacht Charters
The final itinerary will be determined by the Captain in accordance with prevailing local circumstances. Photographs show the gulets with sails erected, you are reminded that gulets operate with motors so the sails are largely aesthetic. Gulets are not air-conditioned during the night when power to the generator is switched off. We reserve the right to amend the itinerary, alter the point of embarkation and/or disembarkation due to operational reasons.




Please contact us directly

Tel: +44 (0) 20 7722 2288
Fax: +44 (0) 20 7722 5131
[email protected]